Job: Contact Center Manager - Corporate Offices (Olympia WA)

This posting has expired and is no longer available.

Jobing Description

Would you enjoy leading a diverse team in the delivery of exceptional service in a fast-moving environment?  If you are a successful leader who would excel at developing and serving a leadership team responsible for a member-centered customer service program, the position of Contact Center Manager at Washington State Employees Credit Union could be perfect for you.

This exempt position is part of a team of dynamic leaders located in WSECU’s downtown Olympia corporate offices.  The Contact Center is comprised of approximately 50 employees providing accurate, genuine and efficient service to credit union members throughout the state and across multiple delivery channels. The Contact Center Manager reports to the Contact Center Assistant Vice President within the Service Delivery division. 

The Contact Center Manager is a key member of our leadership team and is responsible for the day-to-day operational activities to achieve departmental and organizational objectives. Forming strong partnerships with other departments, this role will merge personnel, operational and technical resources together for both problem solving and improving operational effectiveness. Most importantly, this manager will lead a team of highly committed Contact Center employees in the delivery of outstanding member service.

HOURS:  Monday – Friday, minimum 40 hours a week.  Scheduling flexibility is required for this exempt position.

APPLICATION PROCESS:  Please apply on-line at www.wsecu.org. 

WSECU is proud to be an Equal Opportunity/Affirmative Action Employer

We also proudly support veterans and those currently serving in the armed forces.



 

Skills / Requirements

Required Qualifications:  Bachelor’s Degree in Business Administration or a closely related field.  Related experience may be substituted, year for year, for academic achievement.  Three to five years contact center or other customer service experience with at least one to two years in leadership roles. Financial institution experience preferred. Demonstrated ability to lead and develop both supervisory and staff positions. Understanding of PBX/ACD systems as well as workforce management and other contact center functions preferred. Experience with analysis and reporting platforms preferred. Well-developed interpersonal, written and telephone communication skills needed. General knowledge of fiscal management, action planning and procedure formulation are also necessary.

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Locations

Chehalis
2015 NE Kresky Ave
Chehalis, WA 98532
Ellensburg
400 E. University Way Farrell Hall, Rm 123
Ellensburg, WA 98926
Everett
404 128th St SW
Everett, WA 98204
Lacey Credit Union Center (LCUC)
4540 6th Ave SE
Lacey, WA 98503
Lakewood
9540 Bridgeport Way SW
Lakewood, WA 98499
Medical Lake
205 E Hwy 902
Medical Lake, WA 99022
NW Compliance Group
8730 Tallon Lane, Suite 101
Olympia, WA 98516
Olympia Branch / Corporate Headquarters
330 E Union Ave
Olympia, WA 98501
Olympia: Legion Way Drive-Thru
515 Legion Way SE
Olympia, WA 98501
Olympia: Martin Way
4245 Martin Way E
Olympia, WA 98516
Olympia: Westside
2302 Harrison Ave NW, Ste 201
Olympia, WA 98502
Pullman Bishop
404 SE Bishop Ave
Pullman, WA 99163
Pullman CUB
1500 NE Terrell Mall
Pullman, WA 99164
Seattle: Fairview
1500 Fairview Ave E, Ste 100
Seattle, WA 98102
Seattle: University
1100 NE 45th St, Ste 110
Seattle, WA 98105
Spokane
2523 W Northwest Blvd
Spokane, WA 99205
Spokane Valley
12209 E Mission Ave, Ste 1
Spokane, WA 99206
Tumwater Town Center
100 71st Ave SW
Olympia, WA 98501
Tumwater Trosper
575 Trosper Rd SW, Ste 104
Olympia, WA 98512
Yakima
1400 Lakeside Ct, Ste 101
Yakima, WA 98902
Chehalis
Ellensburg
Everett
Lacey Credit Union Center (LCUC)
Lakewood
Medical Lake
NW Compliance Group
Olympia Branch / Corporate Headquarters
Olympia: Legion Way Drive-Thru
Olympia: Martin Way
Olympia: Westside
Pullman Bishop
Pullman CUB
Seattle: Fairview
Seattle: University
Spokane
Spokane Valley
Tumwater Town Center
Tumwater Trosper
Yakima