March 22, 2013
TEMPORARY CONTACT CENTER REPRESENTATIVE
Olympia Corporate Office
***If you have applied for this position since 1 January 2013 please do not reapply as we have your application on file.***
Do you enjoy working in a service oriented culture that truly cares about their members and employees? Do you enjoy computers and using Internet applications? Do you enjoy helping others over the phone? If you answered “yes” to any of these questions and if you thrive in a fast paced work environment, then you should take a look at this temporary employment opportunity! A qualified candidate will be invited to come and join our team at the Washington State Employees Credit Union for approximately six months.
This temporary position will be responsible for being the voice of the Credit Union and for serving our members on a daily basis over the phone. This includes, but is not limited to, helping our members find the best products and services to fit their needs and their lifestyle, helping them with their financial needs and finding solutions for them. In addition, this individual must be comfortable working in a Windows PC environment as well as having the ability to calculate figures and to work well with a team.
If you believe you have the ability to think like the member and have a passion for delivering top-notch service, then this temporary Contact Center Representative position with the Washington State Employees Credit Union may be the position for you. This non-exempt position is located in Olympia, WA and offers the hourly salary of $13.82 to $18.93 (DOQ).
This position is open until filled.
HOURS: Monday – Friday, between the hours of 7:00 a.m. – 7:00 p.m. and Saturday 9:00 a.m. – 2:00 p.m. Hours vary based on needs of the department and flexible hours are necessary to meet service needs.
EDUCATION AND EXPERIENCE: Required – High school or greater education; one year customer service experience in a fast paced environment. Preferred – Two years of college and/or contact center experience with financial background.
KNOWLEDGE AND SKILLS: Required – Superb customer service skills; knowledge of basic Microsoft Office and Internet applications; the ability to articulate detailed instructions including information about features and benefits; effective listening skills; tactful oral communication skills; strong interpersonal skills and a positive attitude; ability to work individually and as a team member. Preferred – Previous contact center experience and financial experience.